The introduction
This is our Privacy Policy that governs and maintains the privacy between [insert name] store owner (“Company”, “we”, “us”) and any person using our website/mobile application (“Customer” or “you”).
(“Website”) means the set of Internet pages related to the Company under the domain name shopward.io which were created by the Company as a digital platform to display the services provided by the Company to the Customer using the best legal and approved sources.
(“Mobile Application”) means the mobile application known as: Shopward App available on both Apple and Android devices. By using the Website/Mobile Application, you agree to be bound by our Privacy Policy. This policy is also subject to our Terms of Service. To be reworded
Information We Collect
We collect information about you when or after you place an order and/or create an account on our website and/or mobile application. We also store very limited financial information when necessary. This information is limited to the following: name, email, phone number, shipping address, billing address, IP address, browser user agent name, and operating system data.
We may retain transaction data for as long as necessary to fulfill the purposes set out in this Privacy Policy and for record keeping, as required by law or regulation, and as required by legitimate business retention needs, including order tracking and refund purposes. Otherwise, all financial information is retained by our payment processors, and we recommend that you review their privacy policies and contact them directly to answer any questions about these policies.
How we use the information we collect
We use this information to:
- Create and manage your account.
- Develop and improve the Website/Mobile Application, complete transactions, fulfill your requests, process your registration, and verify the information you provide.
- Develop research, presentations, training, demonstration, standard setting, continuous improvement and facilitation of service delivery.
- To inform you of any updates to the Website/Mobile Application, and any special offers.
- Providing marketing communications such as newsletters.
- Create content that is more relevant to you.
We will, in all cases, comply with all applicable laws and regulations in the use, access and confidentiality of your data. We own all intellectual property rights and other rights arising from the collection, preparation and use of your information.
Data transfer between countries
The Company's principal place of business is in the State of Kuwait. If you are visiting the Website/Mobile Application from outside Kuwait, in addition, we may store, process and transfer the information we collect to any other country in which we operate so that we can use that information in accordance with this Privacy Policy. You consent to the transfer of personal information across countries.
User Account
You agree to update your account information as needed. If you decide to deactivate your account, or you ask us to do so, we will deactivate and disable your account. Without removing your data from our databases, we will retain your information in our records to prevent fraud, resolve any problems that arise, or to assist in fulfilling any requests, inquiries or investigations, or to enforce our Terms of Service and/or comply with any legal requirements.
Disclosure of collected information
The Company may engage affiliates, software engineers and application development specialists under contract to develop and maintain the Website and/or Mobile Application, and to provide information collected to fully operate the Website/Mobile Application. The information provided is limited to only the information necessary to provide their services. The contracts signed by these parties require that such information be kept confidential.
We may also disclose information in order to defend the rights and property of the Company, its affiliates and/or Service Partners in all circumstances. While we make every effort to protect your privacy, personally identifiable information may be disclosed by us to third parties in certain circumstances, such as in response to a subpoena, court order or other legal request, or in response to a request by a law enforcement authority, or in any other manner legally required. Personally identifiable information and/or financial transaction information may also be provided to a third party in the event that we file for bankruptcy, or in the event of a transfer of ownership or financial assets in connection with a proposed or completed corporate reorganization, such as a merger, acquisition or sale of business units. However, in all such cases, we will take the utmost care to disclose only the information that is necessary and appropriate under the circumstances.
Third party payment processing service
The Company uses a third-party service to process payments: MyFatoorah to process payments made to us through the Website/Mobile Application.
Retention of information
We only retain information collected through the Website/Mobile Application in our records that is necessary for the operation of the Company and/or is maintained in compliance with applicable laws/regulations. You agree that these Terms will continue to apply after our contract with you ends.
Data Security
The security of your data is important to us, and we strive to use commercially acceptable means to protect the information collected through our Website/Mobile Application to ensure that the information provided to us is protected from loss, misuse, alteration, destruction, or unauthorized access. To prevent unauthorized access, maintain the integrity and accuracy of data, and ensure the correct use of information, we implement commercially acceptable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
The information stored in your profile and account is protected by the username and password you register when you create your account. You may change your username and password at any time by logging in to the website/mobile application. We recommend that you change your password periodically and protect your account username and password as you would other sensitive personal information. However, we cannot guarantee the security of any data.
Change of company management
If the Company sells all or a portion of its assets, or is subject to a merger or acquisition by another entity, we may transfer your information to that new entity. If we become insolvent or enter bankruptcy proceedings, your information will be one of the assets transferred or acquired by another party. You hereby consent to such transfers of information and that the third party to whom the information is transferred has the right to reject the obligations we make in this Privacy Policy.
We are not responsible for the actions of third parties with whom you share your personal or sensitive data, and we do not have the authority to manage or monitor third parties' use of your data.
Modify Privacy Policy
We reserve the right to modify this Privacy Policy at any time. The Company will notify you if there are any changes to this Policy.
Complaints and suggestions
If you have questions or comments regarding this Privacy Policy, please contact us at support@shopward.io or visit or access the contact page on our website: www.shopward.io. You agree to assist the Company in facilitating the complaint resolution process. For the purposes of this Privacy Policy, a complaint may, but is not limited to, a written claim or complaint or receipt of a written communication from any competent regulatory authority.
IP addresses
When you visit our website, we will record your IP address (the unique address that identifies your computer on the Internet). We use these IP addresses to gather geographic information about the range of visitors to our website and to improve the operation of our website. We do not link IP addresses to any personally identifiable information.
